Shipping & Delivery Policy

Last Updated: June 2026

Thank you for shopping with Serry’s Silver Jewellers. We strive to ensure that your orders are processed and delivered safely and efficiently.

1. Order Processing

All orders are processed after successful payment confirmation.

Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next working day.

In case of high order volumes, special collections, or unforeseen circumstances, processing times may be extended. Customers will be notified of any significant delays.

2. Shipping Partners

We ship orders through trusted third-party logistics and courier providers, including but not limited to:

• Shiprocket
• DTDC
• Delhivery
• Blue Dart
• XpressBees
• Other reliable courier partners as required

The shipping carrier is selected based on service availability, delivery location, and operational efficiency.

3. Delivery Timeline

Estimated delivery times are as follows:

• Metro Cities: 2–5 business days
• Other Cities & Towns: 3–7 business days
• Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, local restrictions, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

We may offer free shipping promotions from time to time at our sole discretion.

5. Order Tracking

Once your order is shipped, a tracking number and shipment details will be shared via email, SMS, or WhatsApp (where applicable).

Customers can use the tracking information to monitor the status of their shipment.

6. Delivery Attempts

Courier partners may make multiple delivery attempts. If delivery cannot be completed due to incorrect address details, customer unavailability, or refusal to accept the shipment, the package may be returned to us.

Additional shipping charges may apply for re-shipment of returned orders.

7. Damaged or Missing Packages

If you receive a damaged package or if any item is missing, please contact us within 48 hours of delivery with photographs and order details.

We will investigate the matter and provide an appropriate resolution based on the findings.

8. Delivery Address Accuracy

Customers are responsible for providing complete and accurate shipping information at the time of placing an order.

Serry’s Silver Jewellers shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

9. Force Majeure

We shall not be held liable for delays or failures in delivery caused by events beyond our reasonable control, including natural disasters, strikes, transportation disruptions, government restrictions, pandemics, or other unforeseen circumstances.

10. Contact Us

Serry’s Silver Jewellers
Email: support@serrysilverjew.com
Phone: +91 90107 99879
Address: Shop No. 1, R.S. No. 483/1, Nethi Kottu Sandhu, Kaikalur, Andhra Pradesh – 521333, India

If you have any questions regarding shipping, delivery, or order tracking, please contact us using the details above.