Refund & Returns Policy

Last Updated: June 2026

At Serry’s Sri Lakshmi Jewellers, every product undergoes strict quality checks before dispatch. We strive to ensure that all products reach our customers in perfect condition. Please read this Refund, Return & Replacement Policy carefully before placing an order.

1. No Return Policy

Serry’s Sri Lakshmi Jewellers does not accept returns of products once delivered.

All purchases made through our website are final and cannot be returned for reasons including, but not limited to:

• Change of mind.
• Personal preference.
• Incorrect product selection by the customer.
• Gift purchases.
• Price changes or promotional offers after purchase.

Customers are requested to review product details carefully before placing an order.

2. Eligibility for Replacement

Replacement requests will only be accepted under the following circumstances:

• The product is damaged during transit by the courier.
• The product has a manufacturing defect.
• The customer receives an incorrect product.

Requests for replacement due to personal preferences, change of mind, incorrect ordering, size expectations, or normal wear and tear will not be accepted.

3. Mandatory Unboxing Video Requirement

To be eligible for any replacement claim, the customer must provide a clear and continuous unboxing video recorded while opening the sealed package.

• The video must begin before opening the parcel.
• The shipping label and package condition must be clearly visible.
• The entire unboxing process must be recorded without any cuts, pauses, edits, or interruptions.
• The damaged, defective, or incorrect item must be clearly visible in the video.

Claims submitted without a complete and unedited unboxing video will not be eligible for replacement.

4. Reporting a Damaged, Defective, or Incorrect Item

The customer must report any damage, defect, or incorrect item within 24 hours of delivery by contacting our support team and providing:

• Order Number
• Continuous Unboxing Video
• Photographs of the product (if requested)
• Description of the issue

5. Replacement Process

After verification and approval of the claim, Serry’s Sri Lakshmi Jewellers will provide one of the following resolutions:

• Replacement of the same product, subject to availability.
• Selection of another product of the same value by the customer.

Replacement requests are subject to inspection and approval by our quality team.

6. Refund Policy

Refunds are not offered as a standard resolution.

A refund will only be considered if:

• The replacement product is unavailable, and
• No suitable alternative product of equivalent value can be provided.

If approved, refunds will be processed to the original payment method within 7–10 business days.

7. Non-Eligible Cases

The following situations are not eligible for return, replacement, or refund:

• Change of mind after purchase.
• Product dislike or personal preference.
• Incorrect order placement by the customer.
• Minor variations in color, finish, texture, weight, or appearance due to photography, lighting, or screen settings.
• Damage caused after delivery.
• Products showing signs of use, tampering, alteration, or mishandling.
• Claims submitted without a continuous unboxing video.
• Claims submitted after 24 hours from delivery.

8. Contact Us

Serry’s Sri Lakshmi Jewellers
Email: support@serrysilverjew.com
Phone: +91 90107 99879
Address: Shop No. 1, R.S. No. 483/1, Nethi Kottu Sandhu, Kaikalur, Andhra Pradesh – 521333, India

By placing an order on our website, you acknowledge, understand, and agree to this Refund, Return & Replacement Policy.